Workplace Investigation Procedures
The Power of Clear Workplace Policies and Procedures
Having conducted numerous workplace investigations, our seasoned investigator attests that the easiest cases to handle procedurally are those that originate from organisations with well-defined complaint-handling protocols. These procedures offer several key advantages:
Clarity in handling complaints
Effective procedures outline the exact steps to be taken when a complaint is lodged. This includes the process for reporting, documentation requirements, and the designated personnel responsible for managing complaints.
Assigned roles and responsibilities
Clear procedures specify who will handle complaints, whether it’s an internal HR team, an external investigator, or a specialised committee. This ensures that the right individuals are entrusted with resolving the issue.
Support for complainants and respondents
The best procedures provide guidance on how to support both complainants and respondents throughout the investigation. This includes ensuring a fair and respectful process for all parties involved.
Structured assessment of allegations
Effective procedures outline how to assess and determine the validity of allegations, categorizing them as substantiated, unsubstantiated, or unable to be determined. This clarity helps in making informed recommendations.
Established timeframes
Procedures should include recommended timeframes for each stage of the investigation, ensuring that the process is completed efficiently. This not only benefits the involved parties but also contributes to a timely resolution.