In today’s fast-paced and highly regulated work environment, managers carry more than just operational responsibilities—they are often the first line of defence in ensuring workplace compliance, culture, and employee wellbeing. That’s why HR training for managers in Australia is no longer a ‘nice to have’—it’s essential.
From performance management training to workplace investigation training, giving your people leaders the skills to navigate HR processes effectively can prevent serious legal and reputational risk. Here’s why it matters—and what can happen when it’s overlooked.
Case Study: When a PIP Meeting Goes Wrong
Recently, we supported an organisation where a performance improvement plan (PIP) process derailed badly—costing time, morale, and trust across the team.
The employee in question had been struggling to meet the inherent requirements of their role. A PIP plan was implemented to address performance concerns, and a formal review meeting was scheduled. The objective of this meeting was to communicate the next step—formal disciplinary action—if performance remained unsatisfactory.
However, things did not go to plan.
When the employee questioned parts of the feedback, the manager became visibly frustrated. Despite the presence of a support person in the meeting, the manager raised their voice and behaved in a way that was inappropriate and unprofessional. The support person intervened twice, asking the manager to “calm down” and refocus on the facts.
The employee later submitted a formal bullying complaint, and an investigation upheld the complaint. The manager was subsequently subject to disciplinary action themselves. The original performance concerns remained unresolved, and the matter escalated unnecessarily.
What Went Wrong?
This outcome wasn’t about intent—it was about a lack of HR training in how to manage difficult conversations within legal and ethical boundaries.
The manager:
- Was unclear about how to communicate the link between performance issues and disciplinary consequences.
- Did not handle emotional triggers or pushback professionally.
- Failed to follow procedural fairness, which opened the door to a bullying claim and exposed the business to legal risk.
How HR Training for Managers Prevents These Issues
Investing in human resources training for managers can help avoid costly mistakes like these. Here’s how:
1. Build Confidence in Performance Management
Managers learn how to run structured, compliant performance discussions—including how to handle objections and maintain a professional tone.
2. Understand Legal and Procedural Obligations
Training in Fair Work Act compliance, procedural fairness, and reasonable management action helps managers avoid bullying and unfair dismissal claims.
3. Improve Workplace Culture
Managers who receive training in handling misconduct, difficult conversations, and emotional regulation are better at building psychologically safe teams.
4. Reduce Risk of Workplace Investigations
With proper HR compliance training, your leaders are less likely to act in ways that trigger complaints—and more likely to escalate issues appropriately before they become formal disputes.
HR Training Topics That Make a Real Difference
Our most requested sessions include:
- Performance management training course
- Workplace bullying and harassment training
- Respect@Work and sexual harassment prevention
- How to discipline an employee legally
- Managing misconduct and complaints
- HR training for frontline and regional managers
We also provide industry-specific HR training for sectors like NFPs, aged care, retail, and manufacturing.
Final Thoughts: HR Skills Are Leadership Skills
While technical expertise may get someone promoted, it’s HR capability that determines whether they’ll succeed in managing people. By investing in tailored HR training, you’re not only reducing legal risk—you’re building more effective leaders and more resilient teams.
Need to Upskill Your Managers?
At ER Focus, we provide practical, plain-language HR training for managers—designed by experienced HR and ER specialists who’ve worked across every industry. Whether you’re in Sydney, Melbourne, Brisbane, or a regional area, we offer in-person, online and tailored in-house HR workshops that meet the real needs of your leaders.
Get in touch today to learn more or book a session.
Disclaimer: This blog is general information only and does not constitute legal advice. For advice specific to your circumstances, consult a qualified HR consultant or employment lawyer.